Curacao – Mountberg – Terms & Conditions
1.1 StickyWilds is Licensed under Mountberg B.V, a company based at Fransche Bloemweg 4, Willemstad, Curacao, under gaming License number 8048/JAZ issued by Antillephone Services N.V., authorised and regulated by the Government of Curacao.
1.2. StickyWilds is operated by Mountberg Ltd acting as a Merchant of Record, Mountberg Ltd., a company incorporated under the Laws of Cyprus with registration number HE 355350, VAT number 10355350P, and registered at 101 Archiepiskopou Makariou III Avenue, Commercial Union Building, 1st floor, 1071, Nicosia, Cyprus with contact phone number + 357 22 346 367.
1.3. Mountberg Ltd. is 100% subsidiary of Mountberg B.V.
1.4. StickyWilds reserves the rights to change the terms & conditions at any time without prior notice.
1.5. Terms & Conditions are in effect as soon as they are published on this page, but will never retroactively affect the bonus promotions. However, it is the player’s responsibility to check the terms & conditions regularly and prior to claiming any bonuses and making any bets in StickyWilds.
1.6. Payments are processed by Mountberg Ltd in Cyprus. For payment disputes Cypriot Law applies.
2. My Account
2.1 To be able to play real money games on StickyWilds, an account must be opened.
2.2 The minimum age for opening an account is 18-years old.
2.3 Players residing in the countries that are not available in the registration page cannot register an account and play with StickyWilds.
2.4 Only one account per person is allowed (one name, one account, one IP address). If the individual has more than one account this is called “multi-accounting” which is highly forbidden and in such instances all those accounts will be closed immediately.
2.5 If multiple players wish to play in our casino from a shared computer environment (dormitories, fraternities etc.), we strongly suggest they all contact our support before making multiple accounts to avoid unnecessary security procedures.
3. Account verification
3.1 All accounts need to be verified for age verification, fraud prevention, payment processing, promotion restrictions, account closure, etc.
3.2 In order to withdraw the player must submit copies of all the following personal documents:
3.3 An additional authorisation form for credit card and documents may be requested from the Finance department
3.4 Should you wish to verify your account before requesting a withdrawal, you need to contact our Live Support. Once you receive an E-mail from our KYC team, please make sure to upload all of the requested documents within the set time-frame by following the instructions.
4.1 The minimum withdrawal amount is 20 €/$ or equivalent in other currencies, unless explicitly stated otherwise in Terms & Conditions of the specific promotion. Due to restrictions of the payment processor the minimum withdrawal amount processed via Wire Transfer is 500 €/$/4500kr. For transactions within EU the minimum withdrawal amount processed with Wire Transfer is 100€/$/900kr.
4.2 All deposits must be wagered at least once before the player is able to withdraw any balance
4.3 Successful withdrawals will be paid back to the player’s original method of deposit. If the deposit method account does not support a pay out, or if the pay out is not possible for whatever reason,withdrawals will be paid to the player via any payment method used by a player to deposit in StickyWilds in the past.
4.4 In special cases, usually to prevent money laundering, the cashier will reserve the right to pay the player’s withdrawal via any method even if the player requested otherwise. Withdrawal requests to credit cards which are not refundable will be either issued to an e-wallet of player’s choice or via Wire Transfer. In this case all processing fees are the player’s responsibility.
4.5 If withdrawal is limited (in the case that the player wins with a Free Signup Bonus for instance), any balance over the maximum allowed amount will be removed from the player’s account after the withdrawal is requested.
4.6 Should a player attempt to withdraw before the wagering has been completed, the bonus and any potential winnings derived from the bonus will be forfeited.
4.7 StickyWilds reserves the right to refuse or withhold any bonus amounts or winnings if the player’s deposited funds were cancelled or denied by the payment service.
4.8 StickyWilds finance department may take up to two (2) business days in order to process the withdrawal, after all the requested account verification documents are received and confirmed. Large withdrawals might take longer to be processed as they need to go through enhanced checks before being approved by our Security department
4.9 All winnings up to 10,000 EUR (or equivalent in other currency), StickyWilds reserve the right to split the withdrawal on weekly payments. All winnings above 10,001 EUR (or equivalent in other currency), StickyWilds reserve the right to split the withdrawal on monthly payments.
4.10 If StickyWilds mistakenly credits the player’s account with winnings that do not belong to the player, whether due to a technical or human error or otherwise, the amount will remain property of StickyWilds and the amount will be transferred from the Player’s account. If prior to StickyWilds becoming aware of the error the player has withdrawn the funds that do not belong to him, without prejudice to other remedies and actions that may be available at law, the mistakenly paid amount will constitute a debt owed by the player to StickyWilds. In the event of an incorrect crediting, the player is obliged to notify StickyWilds immediately by email.
4.11 StickyWilds will carry out additional verification procedures for any pay out exceeding the equivalent of €2,000 (19,000kr, $2,000). Nonetheless, StickyWilds reserves the right to carry out any such verification procedures in case of a lower pay out to the player.
5. Anti-Money Laundering and Funding of Terrorism Due Diligence
5.1 We are subject to anti-money laundering and funding of terrorism laws and must in this regard perform due diligence on customers.
5.3 The player hereby acknowledge that we shall use the information obtained from him for our due diligence obligations to conduct public searches and perform checks in order to verify the information provided to us.
5.4 Whilst we are carrying out our due diligence measures, the player may be allowed to continue using his account. However, he will not be allowed to effect any withdrawals from such account until our verification procedures are completed.
5.5 Where we are unable to conclude our due diligence obligations because we have not received the required information from the player or we are otherwise unable to verify the identity, no activity may be undertaken from the account and the account will be blocked and/or terminated. In such event, we shall return any Deposit Funds present in the account at the time of blocking and/or termination except where it is necessary for us to delay or withhold payment of all or some of the player funds to comply with our legal obligations.
5.6 We reserve the right to ask for additional information and documentation to fulfil our due diligence obligations, and any communication for the provision of information/documentation is not to be deemed as being a final communication in this regard.
5.7 If we become aware or suspect that the information provided by the player is materially false, we shall cancel the registration and take such other steps as may be required by us under law. We will not pay out any winnings in such circumstances.
6. Responsible Gaming
6.1 The player may choose at his discretion to limit the amount that is allowed to deposit, lose and/or wager during any day period selected. If the player reaches this limit, he will not be able to deposit / place any bet until the summation of the bets, including the one that he is trying to perform, made the day in the time period selected, until the set-day limit passes.
6.2 The player may at his discretion choose to set a maximum session time during which he is allowed to be logged in at the Website. After this period has expired, he will be logged out of the site and any game in progress is stopped.
6.3 The player may at his discretion choose to limit his ability to access the Account (log in) for indefinite time in which the account will not be accessible again.
6.4 The player may choose to limit his ability to access the Account (log in) for a time period of his choice, during which his account will not be accessible and the remaining funds will be frozen. The player will be able to use them after the expiration of the time period defined or he can request to be transferred back to his bank account.
6.5 All limitations mentioned above can be set by the player through the account ‘Cashier’ ‘Limits’ section on our portal.
6.6 Any self-exclusion request would be valid for the brand the player is currently a member of (for example WWW. STICKYWILDS.COM) only and does not include other sites operated by us.
6.7 All restrictions and exclusions shall immediately become effective upon inserting and confirming the settings in his account ‘Cashier’ ‘Limits’ section on our portal. If the player wishes to remove a restriction or a limit set by him, he will have to request a new limit in “Cashier” “Limits’ section in our portal and such change shall take place after 24 hours after the request has been received by the Website support.
7. Data Protection
7.1 We hereby warrant to adopt adequate technical and organisational measures to ensure the security of our systems and the integrity of data transmitted on our Website. You hereby warrant to take reasonable measures to ensure the security of your systems and the integrity of data transmitted to us.
8.1 The player may contact our customer service on [email protected] and according to the instructions located at the Website to give us any complaints regarding our services.
8.2 Complaints are handled by the support team and escalated in the organization if required. The player shall be informed about the state of the complaint to a reasonable level.
8.3 The Player has the right to bring unresolved disputes to Antillephone Services N.V. via [email protected]
9. Governing Law
9.1 These Terms and Conditions shall be governed by the Laws of Curacao.
The parties agree that any dispute, controversy or claim arising out of or in connection with these Terms and Conditions, or the breach, termination or invalidity thereof, shall be submitted to the exclusive jurisdiction of Curacao.
Payments are processed by Mountberg Ltd and for payment disputes Cypriot law applies.
9.2 You are solely responsible to follow any applicable law in your country of residence and if you are permitted by applicable law in your country of residence to play and thus open an account with us. We take no responsibility whatsoever if you make any violation or breach of any applicable law. Otherwise, we reserve the right to reject your account submission or to deactivate your account without any liability towards you.
10. Restricted Countries
Afghanistan, Albania, Bahamas, Barbados, Belarus, Bosnia-Herzegovina, Botswana, Burundi, Cambodia, Central African Rep, China, Congo, the Democratic Republic, Cuba, Egypt, Equatorial, Guinea, Eritrea, Ethiopia, Ghana, Guinea, Guinea Bissau, Guyana, Haiti, Hong Kong, Iran, Islamic Republic of, Iraq, Israel, Italy, Jamaica, Jordan, Lao People's Democratic Republic, Lebanon, Libya, Mali, Malta, Mauritius, Moldova, Montenegro, Myanmar, Netherlands, Nicaragua, North Korea, Panama, Pakistan, Russian Federation, Serbia, Singapore, Somalia, South Korea, South Sudan, Spain, Sri Lanka, Sudan, Syria, Trinidad & Tobago, Tunisia, Turkey, Uganda, United Kingdom, Ukraine, USA, Vanuatu, Venezuela, Yemen, Zimbabwe.
11. Games restrictions
11.1 The following territories are restricted for game providers listed in the following:
12. Account termination
12.1 A player can request the permanent or temporary closure of his or her account by contacting the Customer Support by email.
12.2 When you request closure of your account we will return any outstanding balance in your account to you, using the same method of payment which was used to fund your account, or such other accepted updated payment methods with which you have provided to us subsequently, except where we are withholding such monies a result of Cheating, Irregular Play, Collusion, Fraud and Criminal Activity, or breach of the terms of these General Terms and Conditions. If it is not possible to pay out the full balance at once because of payment limits or other reasons, the account will remain open until the full amount has been withdrawn by player.
12.3 Casino reserves the right, in its sole discretion, to permanently disable your account at any time and for any reason. Any balance in your account at the time of such account termination will be credited to your credit/debit card and/or sent to you by cheque, wire or money transfer except where we are withholding such monies as a result of Cheating, Irregular Play, Collusion, Fraud and Criminal Activity, or breach of the terms of these General Terms and Conditions. However,
12.4 StickyWilds reserves the right, in its sole discretion, to void any winnings and confiscate any balance under any of the following circumstances:
a. if you have more than one active account at StickyWilds;
b. if the name on your player account does not match the name on the payment or withdrawal method used (including credit card(s), e-wallets, Money Transfers, etc.) used to fund or withdraw from your account;
c. if you provide incorrect or misleading registration or Player Profile information;
d. if you are not of legal age in the province/state/country and/or jurisdiction where you reside;
e. if you have allowed or permitted (intentionally or unintentionally) someone else to access or play using your account;
f. if you have not played on an individual basis for personal entertainment only (that is, you have played in a professional sense, with the intent on exploiting our bonuses or in concert with other Player(s) as part of a club, group, etc.);
g. if you have "charged back" any of the deposits made with your credit card or any available payment method associated to your account or have threatened to charge back;
h. if you are found colluding, cheating, conducting criminal activity such as money laundering or undertaking fraudulent activity;
i. if it is determined that you have employed or made use of a system (including machines, computers, software or other automated systems ‘bots’) designed specifically to defeat StickyWilds; or that you have made irregular betting or wagering patterns, or suspicious or irregular betting strategies;
j. if you use the Website or your account in bad faith;
k. if we become aware that you have played at any other on-line casino under any of the foregoing circumstances set out above
13.1 Refunds are in addition to a customer’s rights as a consumer under the applicable consumer protection laws and regulations.
13.2 All monies deposited by customers are held in the customer’s player account. The customer’s funds are kept in bank accounts separate from business accounts.
13.3 After filing a dispute regarding a deposit-related concern, the customer can proceed to request a refund.
13.4 To request a refund the customer must contact Customer Support, clearly describe the issue, and specify the requested refund amount.
13.5 This request will be passed on to the relevant department, depending on the nature of the request.
13.6 The refund request can be considered at any time, depending on the nature of the request.
13.7 The refund request will be diligently investigated and where necessary, information will be obtained from the player's account, game providers, PSP’s etc until an accurate and satisfactory conclusion can be reached.
13.8 If the refund is agreed, the amount refunded will be a true reflection on what the customer is owed and unique from the customer's existing balance and winnings.
13.9 We reserve the right to withhold any refund until the identity of the account’s holder is established to our satisfaction.
13.10 Where possible, refunds will be issued via the same method that was used for deposits. In case the payment method used to deposit does not support withdrawals, the refund will be processed via bank transfer only. In exceptional circumstances, where the payment method used to deposit does support withdrawals and we cannot send a wire because of restricted areas, the refund can be issued to a crypto wallet.
13.11 The refund will be for the full amount where possible and not staggered over a period of time.
13.12 In the event the request is not approved, the customer will be notified as to the reasons why their request was declined.
13.13 If the customer is still dissatisfied, then they should email Customer Support and a manager will contact them directly to resolve the issue.
13.14 If the issue still cannot be resolved, then the customer should refer to our complaints procedure policy.
13.15 Where possible the time frame/period between a refund request and resolution, either approving or not approving the refund, will be no longer than 72 hours from the time the request is received.